Delivery

Orders received before 2.00pm are generally dispatched next working day for stocked items and up to 14 working days for non-stocked items.

We will generally try to get products to our customers as quick as we can but where we rely on a third party such as a UK importer or manufacturer, delivery of an item can be prolonged through no fault of our own.

We send out items on a signed-for basis. Normally by TNT or DPD.

We may offer cheaper delivery or free delivery (mainland UK) if a certain amount is spent on the site or if we run a promotion (check the delivery banner at the top of the page for current details). In these cases, we are subsidising the cost of the courier service by paying the charges for you.

Standard carriage charges are as follows:

  • Mainland UK - £7.95 + VAT
  • Northern Ireland, Highlands, Channel & Offshore Islands - £19.95 + VAT

Disclaimer

Dates quoted for delivery of the goods are approximate only and the seller shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence. The goods may be delivered by the seller in advance of the quoted delivery date upon giving reasonable notice to the buyer.

Where the goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the seller to deliver any one or more of the instalments in accordance with these conditions or any claim by the buyer in respect of any one or more instalments shall not entitle the buyer to treat the contract as a whole as repudiated.

In the event that the seller is found to have a liability under these terms and conditions, or under statutory law, this liability shall be limited to the excess (if any) of the costs to the buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods.

If the buyer fails to take delivery of the goods or fails to give the seller adequate delivery instructions at the time stated for delivery then, without prejudice to any other right or remedy available to the seller, the seller may: store the goods until actual delivery and charge the buyer for the reasonable costs (including insurance) of storage: or sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the buyer for the excess over the contract price or charge the buyer for any shortfall below the contract price.

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Selected reviews

So Pleased

Many many thanks all the good work and help you have given me. My order arrived today. So pleased as they are for my dad. You're a real star. Read more

Marie Ion

Look Forward To Ordering Again

Morning Gail I just wanted to say thank you for sending the replacement jacket, very much appreciated. I have recommended you to my railway colleagues and look forward to ordering again very soon. Read more

Paul

Lovely Fit

Thank you Gail.My order was received this morning and fits lovely.I am a self employed Professional Photographer and Rail Safety Professional based in Newcastle upon Tyne, I look forward to returning in the near future. Read more

Paul Young

Top Service

Thank you for such a top service! Read more

Kathy

Very Fast Service

Hi Gail, Just to let you know, the boots arrived yesterday. Thank you very much for your help and very fast service. Read more

Gemma Collins

Thanks for all your help

Hi Gail Just to say thank you, I received my bodywarmer and it's a perfect fit... Thanks for all your help in doing soon Read more

Jim Rodgers

Superb Service

Just a quick message to thank you for your superb service. I ordered a Pulsar 7 in 1 rail jacket from you yesterday lunch time, and it arrived at 8:30 this morning. I shall definitely be using your company again, and shall be recommending you to my work colleagues. Thanks again. Read more

Brian Rowbotham

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