Returns

We want you to be entirely satisfied with every purchase made from Harcon Supplies as we aim to offer you excellent quality, value and service at all times. Your order will be dispatched complete with an invoice marked paid. This is your proof of payment and guarantee.

If you wish to return an item for exchange or no longer want the item, you must contact us within 30 days of receipt of the item for a returns form that must be included with the returned item along with the original packaging.

Returning Items

Customers should arrange their own courier.

If you require us to arrange courier, we can do so at a cost of £15 per parcel for Mainland UK or £24.95 per parcel for Northern Ireland, Highlands, Channel & Offshore Islands.

After we have established that the item is unused and undamaged (no marks, no sign of usage, labels still intact), you will be refunded the entire sales price excluding the original cost of delivery, and if applicable, the cost of the returns service.

Items that have been used or damaged will not be accepted. If you receive an item that is damaged, you should note this with the courier on receiving an item.

Free Carriage

Where you have received free carriage, it is because we have subsidised the original cost of delivery to you and given you free delivery. In this case, the actual cost of delivery will be excluded from the refunded amount (see charges on our delivery page).

Exchanges

Where you wish to exchange an item for a different size or a similar product, an additional delivery charge will be applicable in order for us to deliver the new item to you (see charges on our delivery page).

Administration Charges

If an item exchange or refund becomes time consuming, an additional administration charge will be applicable at a cost of 10 - 40% of the item cost, depending on how time consuming this is. Examples of this include exchanges on more than one occasion or the time taken to sort payment disputes on PayPal.

Exclusions

Bespoke, specials, altered or personalised products are excluded from this policy.

All sale and clearance items are non-refundable.

All rescue and safety PPE are non-refundable due to safety reasons.

Returns address

Harcon Services Limited, 108 Manchester Road, Carrington, Manchester. M31 4BD

Distance Selling Regulations

You have a right to cancel your order within 30 days following the date of delivery for any unused items purchased on our site under the distance selling regulations for a refund.

This does not apply to any personalised items and does not include a refund of carriage charges as outlined in the returns policy.

 

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Selected reviews

So Pleased

Many many thanks all the good work and help you have given me. My order arrived today. So pleased as they are for my dad. You're a real star. Read more

Marie Ion

Look Forward To Ordering Again

Morning Gail I just wanted to say thank you for sending the replacement jacket, very much appreciated. I have recommended you to my railway colleagues and look forward to ordering again very soon. Read more

Paul

Lovely Fit

Thank you Gail.My order was received this morning and fits lovely.I am a self employed Professional Photographer and Rail Safety Professional based in Newcastle upon Tyne, I look forward to returning in the near future. Read more

Paul Young

Top Service

Thank you for such a top service! Read more

Kathy

Very Fast Service

Hi Gail, Just to let you know, the boots arrived yesterday. Thank you very much for your help and very fast service. Read more

Gemma Collins

Thanks for all your help

Hi Gail Just to say thank you, I received my bodywarmer and it's a perfect fit... Thanks for all your help in doing soon Read more

Jim Rodgers

Superb Service

Just a quick message to thank you for your superb service. I ordered a Pulsar 7 in 1 rail jacket from you yesterday lunch time, and it arrived at 8:30 this morning. I shall definitely be using your company again, and shall be recommending you to my work colleagues. Thanks again. Read more

Brian Rowbotham

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